Return Policy

We understand that not everything can be perfect so if you’re not completely satisfied with your new online purchase(s) you have 14 working days, from receiving your order, to return it to us for an exchange or refund.  Customer satisfaction is always our top priority therefore we manage each individual query to the very best of our ability.

We will offer a refund or exchange for all items returned in the new condition as supplied with their original packaging and garment tags still attached.  We cannot accept any items with signs of wear or damage.  Any items with such indications will not be accepted and may be sent back to the customer.

Please note that postal costs for returned goods are the customer’s responsibility and will only be refunded if the goods are damaged, faulty or incorrectly supplied.

Please email us at shop@tartariabritannica.com if you have any questions or issues.  We are here to help.

This does not affect your statutory rights.

Returns Process

• Ensure you are returning within the 14 days
• Package the unwanted item(s) back into their original packaging or something suitable which will completely protect the item(s) that are being returned
• Complete the returns form included with your order
• Return it back to us via your local Post Office. We do recommend using a trackable service so you have proof of postage.  We are not responsible for any goods lost or damaged in transit
• You will receive an email from us to confirm once we receive the item(s) and the refund/exchange has been processed
• All refunds are returned to the original payment method and can take up to 5 working days to show in your account
• TARTARIA BRITANNICA is not responsible for returns costs

If there is something else you would like in the store we are happy to offer you an exchange.

Faulty Items

If there is a problem with an item we will try our best to help!

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase.  Please note that items which are damaged as a result of normal wear and tear, by accident or through misuse will not be considered faulty.

If the item can be repaired we are able to offer to do this on your behalf where possible.

Please send photos and details of the fault to shop@tartariabritannica.com.

Late Returns

You have 14 working days, from receiving your order, to return it to us for an exchange or refund.  Unfortunately we cannot accept orders returned outside of this time frame.

Please email us at shop@tartariabritannica.com with any questions you may have.

This does not affect your statutory rights.

Shipping Policy

Store Pick Up (currently available at our London store):
We aim to have your order ready the same day (you will be notified when your order is ready for dispatch).

UK Mainland Delivery (incl. Northern Ireland): 1-3 Working Days – $10
Europe: Approx 2-5 Working Days – $30
Rest of the World: Approx 7-9 Working Days -$40

Please note customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain details of these charges. For further information before placing your order please contact us at shop@tartariabritannica.com.

Delivery Charges

Your delivery will be calculated from the day we dispatch your order, using the delivery service selected at checkout. Please do not include weekends or bank holidays when calculating the delivery time. If you order by 1 pm, your order will be dispatched on the same day, but this may be different at very busy times of the year such as Christmas. Please allow up to 3 working days from the day of expected delivery before contacting us.

Order Fulfillment

All our orders are shipped with DHL or Royal Mail and require a signature on receipt, unless specified otherwise. Once shipped, you will be sent your tracking number and you will be updated on your parcel’s progress by either text or email. You will also be able to manage your delivery, including requests to leave parcels in a safe place / with a neighbour and to arrange for re-delivery.

Terms of Service

This website is operated by TARTARIA BRITANNICA, 155 Bushey Road, London, SW20 0JN and any reference to “we” or “us” or “our” shall be construed accordingly. We own and operate this website.

We reserve at our absolute discretion the right to vary these Conditions of Use and any other basis upon which this site is to be used. As such, we suggest that you consult periodically this portion of the website so as to check for any changes but please note that your use of the site will be deemed to mean that you have accepted whatever Conditions of Use prevail at the time of such usage of the website as implying that you accept the basis upon which we want our website used.

The contents of this website are intended solely for personal, non commercial use and are displayed solely for the purposes of promoting our products and services. You may copy by way of downloading the contents and other materials displayed on this site but only for such personal, non commercial use and only then provided you do not modify, obscure, or delete any copyright or other propriety notices on the site. No right, title or interest in any materials or software is transferred to you as a result of any such copying and, save for such downloading, you may not reproduce or publish, transmit, distribute, display, modify or else sell or otherwise exploit any such downloaded material in any way, in whole or in part, any of the contents, this site, or any related computer programs and databases.

All website design, TARTARIA BRITANNICA trade marks, text, graphics and the selection and arrangement of such material and any computer programs or databases relating to the website are owned by us and can not be used for any purpose other than the limited downloading exercise referred to in Clause 2.1 above.

Please note that when using this website, you may be directed to other sites and indeed this website might be linked with other sites. As such, please note that we do not assume any responsibility for the accuracy, content or availability of such other sites and shall not be liable for any damages or injury arising from that link or from goods, services or information supplied through such third party links. Moreover, we do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third party sites.

Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

At any time and at our absolute discretion, we may notify you by email, fax or any other communication means, that we require you to desist forthwith from using this website and upon receipt of such notice, you will promptly cease use of the website and destroy all materials downloaded or otherwise obtained from this site in your then possession, custody or control, as well as all copies of such materials.

While we take all reasonable attempts to exclude viruses from this website, we cannot ensure such attempts will be successful and we do not accept any liability for such viruses. You are recommended to take all appropriate safeguards before downloading information from this website.

Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. Accordingly, we suggest that you do not use the website for the submission of any creative or inventive works or ideas. You agree that no submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services and you shall not use our website to solicit or encourage other persons to commit unlawful acts.

The prices and availability of any promotions, goods and services advertised on this website are all subject to change, and availability. While we take all reasonable efforts to keep this website up to date, the material displayed is provided only by way of information and need to be confirmed through our store. Accordingly, in the event of any conflict with the information provided here and information provided instore or by us by any other means, it is the latter which shall prevail. Moreover, the information and materials contained in our website are provided without warranties of any kind, either express or implied and all liability is excluded to the fullest extent permissible under the applicable law.

Any discount promotions may not be redeemed against the TB gift vouchers. No more than one promotional discount may be redeemed against any single purchase unless otherwise stated. Some concessions may also be excluded from this offer. TARTARIA BRITANNICA reserves the right to substitute or remove product ranges and offers available for redemption via these discount promotions at any time. If items purchased with a promotional discount are returned because they are faulty, the customer will be entitled to a repair or replacement. If items purchased with a promotional discount are returned for any other reason, a credit note will be offered.

You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your breach of any of these terms.

We do not exclude liability for death or personal injury cause by our negligence. We shall not be liable for any losses, damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.

We encourage discretion when browsing the Internet using our or anyone else’s service. Since some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, lawfulness, legality, or decency of material contained in third-party sites and we strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Please note that by registering on our website you will provide us with personal details about yourself. We take reasonable precautions to secure any personal data but please note that it is not possible to guarantee the security of transmissions over the Internet so please when using our website, we urge you to exercise appropriate discretion. Please read our privacy statement for details concerning your rights about your personal data. Your registration details may be used to communicate with you regarding any purchases made via the website.

We might wish to monitor your use of the website for the purpose of both identifying goods and services which we consider might be of interest to you and then drawing their availability to your attention. As such, we might also wish to pass your personal data to persons outside our organisation who are concerned with the supply of goods and services.

We will use cookies on our website. These are pieces of information that a website transfers automatically to a user’s computer for record keeping purposes. Such devices allow us to monitor what parts of our website are most popular and thus assist us in improving the delivery of our goods and services. Cookies are used to collect valuable marketing information, and your personal data to track from where you accessed our website. Further information concerning your rights about your personal data can be viewed in our privacy statement.

To unsubscribe from TARTARIA BRITANNICA newsletter, please use the unsubscribe button at the bottom of your email newsletter, log in to your account and unsubscribe or email us at hello@tartariabritannica.com.

Community Terms & Conditions

This is a binding contract between the TARTARIA BRITANNICA and you. By accessing the membership, you hereby accept this agreement. As a material condition of such use, you warrant that you are over the age of thirteen and that you have provided accurate and complete information in any communication with TARTARIA BRITANNICA.

Please note that our membership is under constant development. This Agreement may therefore be modified and updated on an ongoing basis. Please check back to this page regularly.

TARTARIA BRITANNICA and all other text and images contained on the platform are protected by UK trademark and copyright law and other applicable law and are the property of TARTARIA BRITANNICA, except as otherwise identified. Because the content is proprietary, any unauthorized use of materials on the Sites or other products may violate the law. Any outside links not the property of TARTARIA BRITANNICA that are used or referred to in the membership are the property of their respective owners.

Community Guidelines

1. We are looking for members who genuinely want to engage in conversation within the community!

We want it to feel EXPANSIVE and EMBRACING, and not salesy when people enter the space. We created this community to keep the conversation in a respectful, loving and supportive frequency here in TARTARIA BRITANNICA.

To keep it cohesive, we created the Share Your Gifts Group (under Groups) for you to shine light on your businesses where you can share your product/services as a website (just no sales funnels please!) or social media. Please do not solicit someone over messages.

Please refrain from posting external Zoom calls, webinars, program promotions, trainings, other memberships, FB groups or any other form or marketing throughout the community, including messaging on or off the community. However feel free to share your business or IG in the Share Your Gifts Topic, or start a conversation within The Round Table!

2. We all have important causes and financial needs but please do not post any requests for money/donations in this group. We can ask for blessings, but this is not the place for asking for donations or crowdfunding.

3. This is not group therapy — this is a membership community for connecting to like-minded people in a sacred space. If you are going through something that needs support, we recommend seeking a therapist, spiritual/life coach, shaman, guide, naturopath, herbalist, or healer to help you with any personal issues in your life.

Shadow work is an integral part of growth, but it’s crucial to do that in an intimate, safe container with someone who can hold the space for you. This group is not made for that — however, you can gladly post in the app asking people for their coach/healer/shaman/herbalist recommendations!

TARTARIA BRITANNICA is an uplifting, inspiring, positive, and proactive community here to foster and explore the natural and true world around us, seeking the truth through the web of untruths and lies.

4. Please do NOT share your password to outsiders. It is also illegal and if we see various phones logging into the app from different IP’s, you will be contacted and your account will be permanently deleted without refund.

Please honour, respect, and support your fellow human’s work by recommending that your friend/family JOIN the group, rather than just sending them over the content.

5. No drama zone. Enough said. We’re all grown people here. No shame, no judgement, no criticism. This is a safe space to be your fullest expression. If you don’t agree with someone, you don’t have to do what they’re doing or leave a comment. Just move on gracefully and with compassion and non-judgement for your fellow being.

We also know that politics are a huge part of our lives, but we ask that you please keep political conversations outside of this membership site. No Q, Trump, or Red/Blue talk. It’s a Psyop and there is no place for that distracting energy here.

6. Connect with your fellow brothers and sisters! You will get out of this group what you put into it. The more you lean in, the more others will lean in too! The best way to foster your community is to be an active member of the group. This group isn‘t about us — it’s about bringing all of YOU together. Whatever questions you have for us, I’m sure someone in the group knows the answers!

The more you allow yourself to be vulnerable and be your true authentic self, the more you inspire others to do the same! This is how you cultivate deep connections with your beautiful soul friends. 

7. The guidelines apply to private messaging. Please refrain from messaging people to sell, create an outside group or violate any of the above guidelines. We want to protect each other and trust ourselves to create the HIGHEST possible experience for you, and we cannot do that if it’s just a free-for-all! We want to prevent incidences happening from anybody using the platform inappropriately and this is why we firmly enforce these guidelines.

8. We understand genuine mistakes may happen, therefore if you break any of the above rules, you will receive a message the first time so you’re aware.

If it happens again, we will unfortunately have to remove that member and there will not be a refund issued. We are hoping we NEVER have to do that, but we are willing to do what it takes to keep this space a sacred container!

We strive to be fair and not use censorship, but we reserve the right to suspend accounts or remove posts, without notice and for any reason, to protect our community. Our small team of admins moderates the groups daily, and will respond to flagged posts and comments within a 24-hour period.

If you see anyone violating our Community Guidelines or behaving in a way that makes you uncomfortable, please report the post using the report button.

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For support, please email hello@tartariabritannica.com.

Thank you for participating in this incredible truth seeking and matrix disrupting community and keeping it a safe space for all of us to explore the realm around us.

Registered Address: TBC
Company registration number: TBC
Telephone number: on request
Email: shop@tartariabritannica.com